Customer Service

SHIPPING POLICY

Orders ship within 1-5 business days. In the event that the item(s) you purchased is preordered or backordered, please allow up to four (4) weeks for your order to ship. We cannot be held accountable for unforeseen weather conditions that delay delivery time.

ORDERS

Orders ship within 1-5 business days. In the event that the item(s) you purchased is preordered or backordered, please allow up to four (4) weeks for your order to ship. If you ordered more than one item, you may receive partial shipments. If you have an inquiry regarding the status of your order and/or product availability please email info@summercraig.com.

RETURN POLICY

We want you to be happy with your order. If you are not satisfied with your order, we will gladly accept your return within 7 days of your order's arrival*. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandised cannot be returned unless defective.  Sale items and items purchased using a promotional code are final sale therefore cannot be returned or exchanged.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.

REPAIR POLICY

We will repair any jewelry design purchased through summercraig.com.

  • Less than 6 months after purchase is FREE
  • More than 6 months is subject to repair fee. *Fee is contingent upon material availability and nature of repair.
  • Due to the nature of our products, we may not be able to order certain components needed to repair older items.
  • Please be advised that repairs take approximately 4 to 6 weeks for completion.

GIFT CARDS

SUMMER CRAIG Gift Cards are subject to the following terms and conditions:

Gift Cards are in US Dollars and do not expire. Gift Cards may not be returned or redeemed for cash. Promotional codes may not be combined with or applied to a Gift Card. If your order is less than the value of your Gift Card, the remaining balance will be credited to your Gift Card code. SUMMER CRAIG is not responsible if a Gift Card is lost, stolen or used without permission. SUMMER CRAIG reserves the right to cancel a Gift Card if such action is necessary. Sales tax and shipping is applicable on any items purchased with a Gift Card.

 

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